The van is back. The repairs and some insurance work have been completed. The caravan manufacturer (JB caravans) have been very attentive and have gone to great lengths to fix any of the problems we've had.
We're probably a little unusual in the van since new has been on the road as we've been travelling since we picked it up in May 2014. I would suggest that most vans don't get used near as much, so problems we've experienced during the first 12 months, most people would not discover for several years.
In summary:
We've had a couple of structural problems (wheel alignment, a minor water leak and some internal roof work).
The installed items have also been a little problematic. Appliances like the stove, microwave, plumbing fittings, TV, windows, blinds, step, etc have had some work done to them or they have been replaced.
On each occasion, these problems have been fixed quickly and professionally either in the factory, or at JB's nominated repairers elsewhere. Wencent and Carrie at Northern Caravans in Melbourne have done an excellent job managing these issues to resolution.
We're approaching 12 months on, and our van remains as new.
We're probably a little unusual in the van since new has been on the road as we've been travelling since we picked it up in May 2014. I would suggest that most vans don't get used near as much, so problems we've experienced during the first 12 months, most people would not discover for several years.
In summary:
We've had a couple of structural problems (wheel alignment, a minor water leak and some internal roof work).
The installed items have also been a little problematic. Appliances like the stove, microwave, plumbing fittings, TV, windows, blinds, step, etc have had some work done to them or they have been replaced.
On each occasion, these problems have been fixed quickly and professionally either in the factory, or at JB's nominated repairers elsewhere. Wencent and Carrie at Northern Caravans in Melbourne have done an excellent job managing these issues to resolution.
We're approaching 12 months on, and our van remains as new.
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